Notices:Please make sure you have left the correct post code and address or the package might be returned by post office! Thanks for understanding!
Model: Window Prop Decoration
Just feel confident to pay us via AliExpress Escrow through credit card, Visa,MasterCard,QIWI,Western Union, and Bank Transfers . International Buyers* Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check your country’s custom office to determine whether these additional costs will be prior to bidding / buying.
Shipping please use this link to track your parcel “http://ntrack.sellerstool.com/”
USA: 10– 35days,UK: 25-40 days, Brazil and Russia: 30-60 days.Other countries: 15-55 days.It may be longer. We send parcel by China Post Ordinary Small Packet Plus if your order amount is less than 7$.If you can’t receive it for a long time,please contact me first !We can also provide express shipping(3-5working to USA) (5-12working day to others)if you need express ship, please contact us ,You need to add additional shipping fees.(Import duties, taxes are buyer’s responsibility.)
if you are satisfied with our service!Your comment is very important in our business success.please do leave us positive feedback and 5 star rating comments, we will appreciate it very much
If items damaged or in transit, please don’t worry, please provide the damaged items picture to us,we will give compensation.we accept the returns since you received it within 14 days without any damage or broke.buyer pay the returns,seller is not responsible for buyer choosed wrong size, We refund or exchange the item if it’s damaged or lost. The shipping fee is not refundable. Please contact us by email before return the goods.
If you have any question or not satisfied with our items ,please do contact us first by email,we are very willing to try our best to solve for you,thanks in advance,our business time: 8:00am-5:30pm(Monday – Saturday) Beijing Time
if you are like to leave netural or negative feedback to any sellers,please not buy any things from my store.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hotanime Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shop.hotanime.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.