Note:Due to the different resolution settings of your PC monitor and the light effect,the order you received may a little different from the color that appears on your PC monitor.
if there exists any problem,we will try our best to solve it for your satisfaction and our integrity to provide five star service!Enjoy your purchase here and Happy forever!Best wishes for all of you!
we are factory direct store.Please rest assured to buy!
1.we accept payment via Visa,MasterCard,QIWI and Bank Transfer.
More payment options will be available on AliExpress in the future.
2.We do NOT ship until payment is cleared.
3.Total Amount Due includes the final price plus S&H (Shipping and Handling).
4.S&H will be determined based upon the SHIP TO ADDRESS.
5.Please list your special requests(color,packages,etc.)in the ORDER NOTES SECTION when you make payment.
1.We ship WORLDWIDE.
2.Orders processed within 48 hours of payment verification.
3.We only ship to the addresses you left,pls make sure your Shipping address when you payment.
4.The images shown are not the actual item and are for your reference only.
5.SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays.Transit times may vary,particularly during the holiday season.
6.if you have not received your shipment within 30 days from payment,please contact us.We will track the shipment and get back to you as soon as possible with a reply.Our goal is customer satisfaction!
7.Due to stock status and time differences,we will choose to ship your item from our first availabale warehouse for fast delivery
If you want to exchange the items received, you must contact us within 7 days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.
If you have any questions/concerns,please contact us through”Contact now”link or “Chat now”link,we will respond within 1 business day or less.
We prohibit neutral or negative feedback rating.This is because:
1.we probide 60-day money-back guarantee.(if you are not 100% satisfied with your purchase)
2.you can return and replacement or refund.(Item not damaged and you need to bear the return shipping)
3.all problems can be solved.(Please do not hesitate to Contact us)
Since your feedback is very important to our business`s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. Thank you.
Please don’t leave any negative or neutral feedback before e-mail your problem to us.We can help you to solve problem.All problems can be solved.Thanks again!
Thank you for your visit!Will bring you GOOD LUCK!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hotanime Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shop.hotanime.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.