Product Name: Totoro Figure Hook
Size : 6*4.5cm
Weight: about 35g/pcs
Material: Wood + Metal
Package: PP bag
Can withstand the weight of 2.5KG
When you place an order,please choose a shipping method and pay for the order including the shipping fee.We will send the items within X days once your payment completed.We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries,which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees,brokerage fees,duties,and taxes for importation into your country. These additional fees may be collected at time of delivery. we will not refund shipping charges for refused shipments. The shipping cost does not include any import taxes,and buyers are responsible for customs duties.
We have our own shipping company with best discount.
1.For goods weight<2KGS:Usually we will ship the items by China Post Air Mail(Transit time needed 12-22 working days)
2.For goods weight>2KGS:Usually we will ship the items by EMS/DHL/UPS (Transit time needed 3-15working days);or ship with two parcels by China post air mail.
3.If you have order transport requirements,please contact us.
We do our best to serve our customers the best that we can. We will refund you if you refund the items within 15 days of you receipt of the items for any reason.However,the buyer should make sure that the items returned are in their original conditions,If the items are damaged or lost when they are returned,the buyer will be responsible for such damaged or loss,and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fees tu return the items.
We offer the 1-month free replacement. Buyers may request for a replacement within 15 days from your receipt of the product.The buyer should return the product in the original conditions to us and should bear the shipping costs for return.We also provide 12-month free maintenance. The buyer should return the product in the original conditions to us and should bear the shipping costs for the parts to be replaced.
Before returning the items,please confirm the return address and the logistics method with us. After you give the items tothe logistic company,please send us the tracking number. As soon as we receive the items,we will repair or exchange them ASAP
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services,please feel free to contact us first before you leave negative feedback.
We will do our best to solve any problems and provide you with best customer services.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hotanime Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shop.hotanime.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.