Material: Peach Skin Velvet, Polyethylene terephthalate, Short-pile velour, 2 Way/WT
Please choose the favorite material.
Size: there are four styles, 100*34cm, 150*50cm, 160*50cm, 180*60cm
Please choose the favorite size.
Condition: New and good condition. This price is just for the case of the pillow. You can buy our pillow inner.
It is made of high quality taslon (Peachy Poly Microfabric), it is design clarity, feel soft and smooth. The pillow is double-sided. We will product the case for your payment, it will take about 5 working days, please be patient.
|| about 18-30 days
|| about 20-35 days
| Other countries
|| about 21-40 days
If you need to modify your receiving address, please change your personal information where rather than through the email. If there is any question of our product, please get in touch with us, and we will try to best of both worlds approach. You can ask us any issues about our product. Contact us before you return the product and you should return it within 3 days after receiving it.
We will ship out the item in 3-5 working days after buying. We use China Post Air Mail. If you wants to receive the product quickly, please cautions if you mind. We don’t want to receive negative feedback on the grounds of receiving too slow. If you have bid our product, please be patient. If you want to receive quickly, you can contact us and require another delivery, but you have to pay more postage.
We accept payment with Escrow. Payment due within 15 days of buying.
Your satisfaction is our biggest inspiration. Please contact us before making your negative feedback. We firmly believe that any misunderstanding can be resolved through communication.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hotanime Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shop.hotanime.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.